Known Issue: Email address changes are not reflected in Turnitin
If a user changes the email address associated with their Blackboard account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.
Workaround: Users can email the Turnitin Support team at firstname.lastname@example.org and they will be able to assist with updating your account to the relevant email address.
See https://help.turnitin.com/known-issues.htm for any updates to known issues